Orbit UtilitiesTechnology that works, and people who care.
Everything Orbit does, on one page. Reliable technology keeps every connection working, and a private client manager looks after each account personally from start to finish.
Connections that work from the first evening
Mesh wifi, installed in person
Our in house team installs mesh wifi so coverage reaches the whole property, not just the room with the router.
Wifi boosters
Where a property needs extra reach, we fit boosters as part of the set up.
5G backup
Where it helps, a 5G backup is live at handover, so there is never a gap between the removals van and a working connection.
The fastest broadband available
We check what is fastest at the address and have it live before you move in.
SIM cards and a 5G dongle
Complimentary SIM cards on arrival, and a 5G dongle on request.
Meters checked in person
Where a property needs it, we visit and confirm the meters, the supply and the connection ourselves.
A live partner portal
Agents and relocation partners follow every referral and its status through a single link.
How Orbit compares
| Do it yourself | Other utility management companies | Orbit Utilities | |
|---|---|---|---|
| Who handles set up | You or your client call every supplier | Varies by provider | Your Orbit account manager, start to finish |
| Time it takes | Hours of calls and forms | Online application then schedule a call | One email |
| Communication channels | Email or call centre | Email or call centre | WhatsApp, email or a direct call to a human |
| Visits in person to check meter readings or install mesh wifi | Up to you | Rarely offered | Yes, all managed in house |
| Who handles issues during the contract | You, every time | Often a bot or a call queue | Your Orbit account manager, start to finish |
| Billing | A bill from each supplier | Through a portal | One monthly bill |
| Extras beyond utilities | Arranged separately, if at all | Varies by provider | Council tax set up in your name, wifi boosters, bank account set up assistance, cleaning, SIM cards and more |
| Partner referral programme | None | Varies by provider | Significant incentive, partner portal |
| Spam emails from third party sales | None | Varies by provider | None. We never share contact details outside Orbit. |
Built around an experienced, hands on team, united by a mindset that is personal, proactive and guided by our values.
Sam Canning-Birtles
Fifteen years in prime Central London lettings, now looking after Orbit's partners and clients personally.
Essy Tenge
Often the first voice our clients hear, making sure every set up runs smoothly and every question gets a quick, personal answer.
Shirley Makafana
Looks after clients from the first email to move in day and beyond, keeping every account on track and every client informed.
Fenella Hoskier-Wright
Leads Orbit's operations and team, making sure every process runs smoothly so clients and partners always receive the same high standard of service.
Alex Peters
On the ground across London, making sure every property is set up and working.
Marc Figueras
A founder of Orbit and a driving force in technology and building, adding invaluable expertise and guidance to the team.
“I spent fifteen years in prime lettings and one of the biggest pain points was set up on move in day. Orbit exists so that never happens to your clients. We look after every account by hand, in person, because we care.”